Warranty

AXTREX Beauty Warranty

Our Promise

At AXTREX, every product is crafted with care, tested to the highest standards, and designed to deliver the results you expect. We stand behind the quality of our beauty range and want you to feel confident with every purchase.

What’s Covered

  • 30-Day Full Cover Guarantee: From the day your order is delivered, we’ll replace or refund any product that arrives damaged, defective, or not performing as intended. Return shipping costs are on us.

  • 12-Month Quality Warranty: From the day of delivery, this covers any manufacturing defects with packaging, applicators, or dispensers (e.g., faulty pumps, broken lids).

What’s Not Covered

  • Sensitivities, allergic reactions, or results that vary by individual skin type.

  • Normal changes in product over time (e.g., slight colour or texture variation).

  • Damage caused by improper storage (e.g., exposure to extreme heat, sunlight, or moisture).

  • Products purchased from non-authorised sellers.

Making a Claim

Claims must be submitted by the original buyer through our [Contact Form]. Please provide:

  • Order number or confirmation receipt

  • Full name

  • A description (and photo if possible) of the issue

If your claim is valid and within the warranty period, we will either:

  • Replace the product free of charge

  • Refund you in full

  • Provide store credit towards your next purchase

Processing Time

We aim to process all warranty claims within 7–10 working days, keeping you informed every step of the way.

⚠️ Important: False warranty claims will result in the customer covering all courier and handling costs.

For any questions, our dedicated Customer Care Team is always here to help via our [Contact Us] page.