Are all AXTREX watches authentic?
Yes. Every AXTREX watch is sourced directly from authorised manufacturers, official distributors, or trusted retail partners. Each piece comes brand new in its original packaging with full documentation and authenticity guarantees.
Do AXTREX watches come with a warranty?
Absolutely. All our watches are covered by a 24-month manufacturer warranty that protects against defects in materials and workmanship. In addition, we offer a 30-day satisfaction guarantee for peace of mind.
What if my watch arrives damaged?
If your order arrives damaged or defective, simply contact us within 30 days of delivery. We will arrange a free replacement, full refund, or store credit — whichever you prefer.
Do you ship internationally?
Yes. AXTREX offers reliable international shipping. Delivery times vary depending on the destination, but most orders arrive within 5–12 working days.
Are your prices lower because the watches are replicas?
No. Our prices are competitive thanks to exclusive partnerships, bulk purchasing, and access to limited collections. Every watch we sell is 100% genuine and never a replica.
Can I return a watch if I change my mind?
Yes. We accept returns on unworn watches in their original packaging within 30 days of delivery. Please see our Returns Policy for full details.
How do I make a warranty claim?
Claims can be submitted through our Contact Form. Please provide your order number, full name, and a description (with photos if possible) of the issue. Our team will respond within 7–10 working days.